Frequently asked questions.

More than two decades of placing au pairs and nannies with London & UK families, every au pair or nanny we place vetted to the nine-stage Hampstead Standard — including an enhanced DBS check and a personal interview — and replacement guarantees that outlast any other agency's.

There are two costs: what you pay your au pair, and the agency's flat fee, quoted in full on your first call. An au pair's weekly money follows the statutory minimum wage less the accommodation offset. Work out the sums for your own hours with the au pair calculator.

Our au pairs are experienced, so alongside the school run, meals and play they can provide baby care and the full range of everyday childcare. Babysitting beyond agreed hours is paid extra, at minimum-wage rates or better.

Part-time or full-time — it's up to you. If your pattern is unusual, call us and we'll talk it through; we've matched most patterns over the years.

Every au pair or nanny we place has the right to work in the UK — through settled or pre-settled status, citizenship, or a qualifying visa. The Youth Mobility Scheme currently covers ages 18–35 from Australia, Canada, New Zealand and South Korea, ages 18–30 from several European countries, and Hong Kong and Taiwan by ballot; applicants need at least £2,530 held for 28 consecutive days. Most of our au pairs and nannies are already in the UK, which keeps start dates short.

Yes — for children from 9 months to 4 years — but only if the au pair or nanny is Ofsted-registered. Registration needs an enhanced DBS on the Update Service, paediatric first aid, a Common Core Skills course, public liability insurance and the Ofsted fee, and takes up to 12 weeks. We can advise whether it's worthwhile for your family.

Their own room, the agreed weekly money, and meals with the family. Beyond that: a warm welcome makes placements last.

Typically a year; many stay longer. We usually ask for a 6 or 12 month commitment — though we also arrange short-term placements — and every placement comes with a free replacement guarantee for the plan's cover period.

Some of our au pairs and nannies can, depending on the child's needs and the au pair or nanny's experience. Tell us what support your child needs and we'll be honest about whether we can match it.

We're based in Hampstead and place across the whole of London and the UK.